Coronavirus Information

Dear Customers,

In light of the uncertainty we all face in our daily lives with the outbreak of COVID-19 (Coronavirus), I want to keep you informed of the steps we here at Pet Drugs Online are taking to ensure we are prepared for all scenarios. My absolute number one priority is the safety of our staff and customers, who are at the heart of everything we do. I want to reassure you that we have put in place a number of measures designed to make health and safety a top priority whilst still enabling our staff to pick and send parcels.

Health authorities have been clear that maintaining good hygiene is absolutely critical. Alongside washing our hands thoroughly and regularly, we have introduced a regular “clean down” process throughout the day where areas of multiple contact points get disinfected to guidelines.

Deliveries

Due to exceptional increases in demand our dispatch schedules have been extended.

  • Pet Food orders will take up to 3 – 5 days to arrive.
  • Veterinary medicines, prescriptions & supplements will take up to 3 – 5 days to arrive.

We have a limited number of Pet Foods available as we await further stock.

Please click here to view all latest delivery updates.

Pet Drugs Online are here to help.

We know that people’s day-to-day lives are disrupted right now because of Coronavirus, and we’re working hard to ensure we provide the best service to you during this period.

Our dedicated Customer Service team are available to answer any questions you may have in regard to your orders or any concerns you may have about your pets, so you know you have the support you need from us. They will also be responding to all emails you may send in as quickly as possible.

Food and other necessary goods.

As a supplier involved in the sale and delivery of key goods, for example veterinary medicines, we are able to carry on making sure more pets get the medicines, supplements and foods they need. Pet Drugs Online has been privileged to play a role in helping thousands of pets be well and stay well through more than a decade. We will be doing exactly the same thing next week and the week after with your continued support.

We can, through our own actions try and support each other by being considerate about how this situation affects all of us. By keeping up to date with the latest news and advice we can keep moving in the right direction.

As well as supporting our staff, we will be sending frequent updates to our customers so please check back to the website regularly if you have any concerns.

We are working hard without taking any unnecessary risks to make sure we carry on giving you the best service we can offer.

Finally, I want to thank you for your co-operation, understanding and patience during these uncertain times. It is down to your continued support that our fantastic people are able to keep deliveries moving across the country.

Be safe, be kind. We will come through this.

 

Neil Fitzpatrick

Managing Director

Pet Drugs Online