How to get a prescription from your vet

If your vet determines that your pet needs prescription medications, you can ask them for a written prescription so you can buy the drugs online - rather than directly from the surgery. They can charge a fee for writing a prescription, but it should not be excessive (most vets charge between £20 -£35).

Once you have a prescription from your vet, place the medication you need in your basket and checkout. You will then be asked to upload a photo or scan of the prescription during the checkout process. It is that simple.

To email or post your prescription

When you have ordered online, we can also accept prescriptions sent by email or post:

Email
Attach a photo or scan of your prescription and email contact@petdrugsonline.co.uk. Please be sure to put your order number in the subject line, as this helps us tie everything together and means we can process your order as quickly as possible.

Post
As we wait on the post to arrive, this means it will take a little longer to process your order. But some prescriptions MUST be sent by post - so have a quick check to see before ordering. If you do send by post, write your order number on the prescription itself (post-Its or paperclips can easily get separated), then mail it to:

Pet Drugs Online
Unit 7B, Burnett Business Park
Gypsy Lane
Keynsham
Bristol
BS31 2ED

Where possible, rather than post the prescription we'd recommend you upload it during the checkout process.

Delivery information

All prescription orders are checked, picked, packed and dispatched in full accordance with VMD and Government Coronavirus guidelines. For full details see our Coronavirus and delivery pages.

Our current dispatch times (which is the time between ordering and when we post it) are:
Light items - usually 1-2 days
Heavy items (pet food, cat litter etc) 2 - 3 days

Orders are dispatched Monday to Friday (excluding bank/public holidays). Orders placed late Friday or on weekends will be dispatched the following week. Dispatch of any prescription products is dependent on a valid prescription.

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