Delivery

While we all adjust to a new normal, we here at Pet Drugs Online continue to ensure your packages are picked safely and sent in a timely manner.

The measures we introduced at the start of lockdown have been continuously refined. We’re maintaining thorough hand washing for all staff, and conduct a regular ‘clean down’ process where multiple contact points occur. Our aim is to meet and beat guideline safety standards in order to protect both our staff and our customers.

We are ensuring your pet's prescription meds and foods are sent to you as quickly as possible.

Our current dispatch times (which is the time between ordering and when we pop it in the post) are:
Pet Food - 2 - 3 days
Prescriptions, veterinary medicines and other small items - 1 - 2 days

Orders are dispatched Monday to Friday (excluding bank/public holidays). Orders that are placed on a Friday and weekends will be delivered the following week unless there is an event outside our control.

The Royal Mail’s postal service is under considerable strain. A surge in postal volumes, coupled with increased coronavirus related absence at mail centres and delivery offices does mean that despite their best efforts some parts of the country may experience severe delivery delays of up to 7 days even for First Class services.

Our Couriers are faring a little better and, in most instances, meeting their next day targets (see dispatch notes above).

You can keep up to date with Royal Mail’s Coronavirus bulletin here.
You can check DPD's Coronavirus bulletins here.
And find our latest info on our Coronavirus page here.

UK Mainland

Our Most Popular

Light items (up to 2kg)

Royal Mail Second Class

Orders over £29: FREE

Orders under £29: £2.99

Royal Mail First Class

All orders: £3.49

Heavy items (2kg+)

Courier

Orders over £29: FREE

Orders under £29: £4.49

Mixed orders - heavy & light items

Heavy items via courier & light items via Royal Mail Second Class

Orders over £29: FREE

Orders under £29: £4.49

Courier only items

Controlled prescription medication & refrigerated items

Next working day courier
(order by 12 noon Mon - Thurs)

All orders: £5.99

Saturday courier
(order by 12 noon Friday)

All orders: £10.99

Next working day courier AM delivery
(order by 12 noon Mon - Thurs)

All orders: £11.99

Saturday courier AM delivery
(order by 12 noon Friday)

All orders: £16.00

Important delivery information

Light (essentially non-food) orders under £29 are charged £2.99 postage. Heavy orders under £29 are charged £4.49 postage.

Due to restrictions imposed by Royal Mail there is a limit of TWO aerosol products per package. So orders of THREE or more aerosol products will be sent in separate parcels. Please note that we are only able to send aerosols to UK Mainland & Highlands addresses. We cannot send aerosols to Northern Ireland, UK Island and overseas addresses as the Royal Mail does not permit aerosols to be sent via airmail.

Heavy items (over 2kg) and light items (including medicines & general treatments) are sent separately. The Heavy items in an order are sent by courier, while for Light items the default dispatch method is Royal Mail 2nd Class. The method of dispatch for Light items can be upgraded to Royal Mail 1st Class for an extra charge. The exceptions to this are Refrigerated and Controlled medicines, which must be sent by courier.

Refrigerated items are only despatched Monday to Thursday to ensure the item remains cool.

In rare cases where stock is not available we will call you and give you the option to cancel.

Saturday and Sunday and public/bank holidays are non-working days.

UK Highlands, Islands & Northern Ireland

Light items (up to 2kg)

Royal Mail Second Class

Orders over £29: FREE

Orders under £29: £2.99

Heavy items (2kg+)

Courier:

All orders:
Call on 01761 603 141 or email contact@petdrugsonline.co.uk before ordering to check service availability and cost.

Orders outside of the UK

EUROPE items (up to 1kg)

Standard post

Orders over £29: £13.99

Orders under £29: £16.98

Items (1kg - 2kg)

Standard post

Orders over £29: £19.99

Orders under £29: £22.98

We deliver to Austria, Belgium, Finland, France, Germany, Guernsey, Ireland, Isle of Man, Jersey, Malta, Poland, Spain (excluding the Spanish Islands), Sweden and Switzerland. We are unable to post to destinations outside of Europe due to local customs regulations.