Delivery

All orders are picked, packed and dispatched in full accordance with Government Coronavirus guidelines. For full details see our Coronavirus page.

How quickly will I get my order?

Our current dispatch times (which is the time between ordering and when we pop it in the post) are:
Light items - usually 1-2 days
Heavy items (pet food, cat litter etc) 2 - 3 days

Orders are dispatched Monday to Friday (excluding bank/public holidays). Orders placed late Friday or on weekends will be dispatched the following week. Prompt dispatch of prescription products is dependent on the supply of all necessary prescription documentation.

How will items be delivered?

We send all our light items via Royal Mail Tracked services and heavier items via DPD, so you may get your delivery in two separate parcels.

Our delivery options for lighter items:

Standard free delivery - parcels are sent using Royal Mail's 2nd Class tracked service. Most will be delivered 2 working days after dispatch, and you'll get a notification the day before delivery.

Or if you'd like your item faster you can upgrade to Royal Mail's 1st Class tracked service. Most items are delivered the next working day after dispatch - just like 1st class but better.

If you're really in a hurry and want a guaranteed service you can pay for a next day courier upgrade - remember to take advantage of this you need to order before 12 noon.

How can I track my order?

When your order is packed and ready to be posted we send you an email. Then Royal Mail will keep you updated from there. The day before your order is due to arrive, they’ll send you a message nominating a delivery window. On the day of delivery, they send another message to let you know that your parcel is on its way. Delivery is also confirmed by email/text.

Royal Mail deliver tracked parcels Monday to Saturday – just like ‘ordinary’ letters, and DPD delivery Monday to Friday (Saturday delivery available at checkout).

Managing your delivery location.

Royal Mail Tracked is a hugely flexible service which can be managed online or via app. You can opt to have your parcel dropped off at the local Post Office, left with a neighbour or put in a ‘safe place’. And should you miss the postie, then redelivery is automatically arranged (so no more queues at the sorting office).

UK Mainland

Our Most Popular

Light items (up to 2kg)

Royal Mail 2nd Class Tracked

Orders over £29: FREE

Orders under £29: £2.99

Royal Mail 1st Class Tracked

All orders: £3.49

Heavy items (2kg+)

Courier

Orders over £29: FREE

Orders under £29: £4.49

Mixed orders - heavy & light items

Heavy items via courier & light items via Royal Mail 2nd Class Tracked

Orders over £29: FREE

Orders under £29: £4.49

Courier only items

Controlled prescription medication & refrigerated items

Next working day courier
(order by 12 noon Mon - Thurs)

All orders: £5.99

Saturday courier
(order by 12 noon Friday)

All orders: £10.99

Next working day courier AM delivery
(order by 12 noon Mon - Thurs)

All orders: £11.99

Saturday courier AM delivery
(order by 12 noon Friday)

All orders: £16.00

Important delivery information

Light (essentially non-food) orders under £29 are charged £2.99 postage. Heavy orders under £29 are charged £4.49 postage.

Due to restrictions imposed by Royal Mail there is a limit of TWO aerosol products per package. So orders of THREE or more aerosol products will be sent in separate parcels. Please note that we are only able to send aerosols to UK Mainland & Highlands addresses. We cannot send aerosols to Northern Ireland, UK Island and overseas addresses as the Royal Mail does not permit aerosols to be sent via airmail.

Heavy items (over 2kg) and light items (including medicines & general treatments) are sent separately. The Heavy items in an order are sent by courier, while for Light items the default dispatch method is Royal Mail 2nd Class Tracked. The method of dispatch for Light items can be upgraded to Royal Mail 1st Class Tracked for an extra charge. The exceptions to this are Refrigerated and Controlled medicines, which must be sent by courier.

Refrigerated items are only despatched Monday to Thursday to ensure the item remains cool.

In rare cases where stock is not available we will call you and give you the option to cancel.

Saturday and Sunday and public/bank holidays are non-working days.

UK Highlands, Islands & Northern Ireland

Light items (up to 2kg)

Royal Mail 2nd Class Tracked

Orders over £29: FREE

Orders under £29: £2.99

Heavy items (2kg+)

Courier:

All orders:
Call on 01761 603 141 or email contact@petdrugsonline.co.uk before ordering to check service availability and cost.


Highlands and Islands parcels sent using Royal Mail's 2nd Class Tracked service so will usually be delivered 3 working days after dispatch. Royal Mail's 1st Class Tracked aim to be delivered 2 working days after dispatch. With both Royal Mail Tracked 1st Class and 2nd Class services you'll get a notification the day before delivery.

Orders outside of the UK

EUROPE items (up to 1kg)

Standard post

Orders over £29: £13.99

Orders under £29: £16.98

Items (1kg - 2kg)

Standard post

Orders over £29: £19.99

Orders under £29: £22.98

We deliver to Austria, Belgium, Finland, France, Germany, Guernsey, Ireland, Isle of Man, Jersey, Malta, Poland, Spain (excluding the Spanish Islands), Sweden and Switzerland. We are unable to post to destinations outside of Europe due to local customs regulations.