
Delivery Information
To protect against any fraudulent activity, all prescription orders are subject to our Vet Approval process. This process could take up to 2 business days upon receipt of a prescription for medication. Once the approval process is complete, your order will be processed and dispatched.
UK Mainland
Light/Small items (Less than 1.5kg)
Royal Mail 2nd Class Tracked
Orders over £39: FREE
Orders under £39: £2.99
Royal Mail 1st Class Tracked
All orders: £3.49
Heavy/Large (food) items (1.5kg+)
Courier
Orders over £39: FREE
Orders under £39: £4.49
Excludes Highlands & Islands
Mixed orders - Heavy & Light items
Heavy items via courier & Light items via Royal Mail 2nd Class Tracked
Please note - Parcels will arrive in separate delivery slots.
Orders over £39: FREE
Orders under £39: £4.49
Courier only items
Controlled prescription medication & refrigerated items
Next working day courier
(order by 12 noon Mon - Thurs)
All orders: £5.99
Saturday courier
(order by 12 noon Friday)
All orders: £10.99
Next working day courier AM delivery
(order by 12 noon Mon - Thurs)
All orders: £11.99
Saturday courier AM delivery
(order by 12 noon Friday)
All orders: £16.00
Frequently Asked Questions
On the day before your order is set to arrive, you will receive a notification specifying a delivery window. On the day of delivery, another message will be sent to let you know that your parcel is on its way.
When the delivery is complete, you will receive an email or text confirming this.
Heavy food items sent by courier can take 3-5 working days to arrive.We would have sent you an email or called regarding this matter. If necessary, please contact us, and we will provide you with an update.
If your order consisted of only non-prescription items, it should have been dispatched promptly. Please check with your neighbours and the postman's standard "safe places" to see if your order is there. If your order was being delivered by a courier, please check your phone, as they would have sent you a text message with delivery details.
In any case, if you wish to check the status of your order, please call us at 01761 250 850 or email us at contact@petdrugsonline.co.uk, and we will inform you of the progress.
Please note that the timely dispatch of prescription products is dependent upon receiving all necessary prescription documentation.
Parcels sent through Royal Mail are tracked from Monday to Saturday, similarly to how regular letters are handled; DPD deliveries are available Monday to Friday, with Saturday deliveries available upon checkout.
Royal Mail's 1st Class Tracked usually takes up to 3 working days.
Royal Mail's 2nd Class Tracked usually takes up to 5 working days.
With both of these options, you'll get tracking information via email.
For any parcels over 2kg weight, we are currently unable to dispatch to these areas. We apologise for the inconvenience.
Heavy orders under £39 are charged £4.49 postage. Please see the table at the top of the page for full pricing.
We cannot send aerosols to Northern Ireland, UK Islands, or overseas addresses due to airmail restrictions.
Refrigerated and Controlled medicines must be sent by courier.
According to the Royal Mail, the 1st Class Tracked post takes 1-3 days for delivery, usually 1-2 days, but can take up to 3 days as per their terms of service. The 2nd Class Tracked post takes 3-5 days for delivery, usually at the faster end, but can take up to 5 days.
For “light” courier items, orders placed before noon are delivered the next day. For instance, an order placed at 11:30 am on Monday is delivered on Tuesday, while an order placed at 2:30 pm on Monday is dispatched on Tuesday and delivered on Wednesday. For orders placed close to the weekend, there is an option for Saturday delivery service.
PLEASE NOTE: Heavy items such as food are excluded from the next-day delivery service and can take up to 3-5 working days to arrive
If, for any reason, your package won’t fit through your letterbox or if you opt out of letterbox delivery and you’re not in when the delivery is made, you will receive an email regarding re-delivery or collection location. Please note - DPD will not attempt redelivery and will take your parcel to the nearest pick-up shop
If a signature is required, this should be signed by someone over the age of 18
EUROPEAN ORDERS
As of the 1st January 2021 delivery to the EU is currently suspended.
NORTHERN IRELAND FOOD ORDERS
Pet medications and non-food items can be delivered to Northern Ireland via Royal Mail.
As of the 14th January 2021, delivery of heavy items (over 2kgs, food) to Northern Ireland is
currently suspended, due to restrictions imposed by our courier.
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