Due to exceptional increases in demand our dispatch schedules have been extended.
Pet food orders will take up to 3-5 days to arrive.
Veterinary medicines, prescriptions and supplements will take up to 3-5 days.
We have a limited number of Pet Foods available as we await further stock
In order to maintain the best possible service during the coronavirus outbreak our telephone lines are currently open Monday to Friday 9am to 12pm and 2pm to 4pm, as we balance increased demand and reduced staff numbers.
Next working day courier (order by 12 noon Mon - Thurs)
All orders: £5.99
Saturday courier (order by 12 noon Friday)
All orders: £10.99
Next working day courier AM delivery (order by 12 noon Mon - Thurs)
All orders: £11.99
Saturday courier AM delivery (order by 12 noon Friday)
All orders: £16.00
Important delivery information
Light (essentially non-food) orders under £29 are charged £2.99 postage. Heavy orders under £29 are charged £4.49 postage.
Due to restrictions imposed by Royal Mail there is a limit of TWO aerosol products per package. So orders of THREE or more aerosol products will be sent in separate parcels. Please note that we are only able to send aerosols to UK Mainland & Highlands addresses. We cannot send aerosols to Northern Ireland, UK Island and overseas addresses as the Royal Mail does not permit aerosols to be sent via airmail.
Heavy items (over 2kg) and light items (including medicines & general treatments) are sent separately. The Heavy items in an order are sent by courier, while for Light items the default dispatch method is Royal Mail 2nd Class. The method of dispatch for Light items can be upgraded to Royal Mail 1st Class for an extra charge. The exceptions to this are Refrigerated and Controlled medicines, which must be sent by courier.
Refrigerated items are only despatched Monday to Thursday to ensure the item remains cool.
In rare cases where stock is not available we will call you and give you the option to cancel.
Saturday and Sunday and public/bank holidays are non-working days.