Returns

How to Return Items to Us
Returning Non-Prescription Items
Perhaps you’ve changed your mind, or you’ve accidentally bought a cat brush for your Old English Sheepdog. Either way, you have 14 days to cancel your order after receiving your purchase, provided it’s unopened and unused. Here’s how to go about returning unwanted items:
1. Email us at contact@petdrugsonline.co.uk to cancel your order.
2. Please return your items to the address below:
Pet Drugs Online,
Unit 7B, Burnett Business Park,
Gypsy Lane,
Keynsham, Bristol,
BS31 2ED
3. Ensure the items are unopened, unused and in their original packaging.
4. Once the order has been received, it will be checked, and a refund will be processed if applicable (excluding postage). You should receive the money within 10 days.
Unfortunately, we cannot pay for the cost of returning an item unless the item itself is faulty or we’ve sent the wrong thing. We also cannot accept a return if a product has been opened or used.
Damage in transit - should any goods arrive with minor damage in transit and are adversely affected by that damage, we will replace these items. Where only part of an order is damaged, we will only provide a credit for the damaged items. For instance, if an order contains several tins of food and only a few tins are damaged in transit, we will credit you for the damaged items only as opposed to the whole order. Should you wish not to accept the whole order, you can return the order to us, but we cannot be responsible for the cost of returning the items.
If you have any questions about the products you ordered or the processing of a return, please don’t hesitate to get in touch.
Returning Prescription Items
Pet Drugs Online is registered with the Veterinary Medicines Directorate as an Internet Retailer of Veterinary Medicines and with the Royal College of Veterinary Surgeons as a Veterinary Practice Premises. To ensure animal safety, veterinary medicines guidance dictates that we cannot accept returns of prescription medications once they have left our premises.
To avoid wastage, please make sure you only order the medication your pet requires at the time. For long-term conditions, consider ordering smaller quantities in case your pet’s requirements change. If you have any questions or concerns before you place your order, please call us on 01761 250 850.
A copy of our Returns Form can be downloaded here.