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Customer Notice
We are busier than ever before, and there may be some short delays in a small number of prescription orders being processed. We are working to resolve this, and most orders are still being delivered within our stated delivery service.
We expect to be back to providing the service you and your pet expect and deserve very soon, but until then, we thank you for your continued support for Pet Drugs Online.
Our phone lines are currently closed while our agents work to approve an unprecedented number of prescription requests in time for Christmas.
- If you are waiting for a prescription, you will receive an email or an SMS message from us once your prescription has been approved.
- If you need to order a prescription, you can do this online. Read our helpful guide here.
- For urgent queries, our web chat is open.
- If you are calling about an order that has not yet been received, please refer to the tracking details included in your order confirmation email.
Christmas is a busy time for us all and ensuring that all your pets have the necessary medication to last through the Christmas break is our top priority.
How to contact us
Need some help? Click the purple icon to the right hand side of your screen to pop onto our live chat to speak to one of our customer service agents, who will be happy to help.
For prescriptions: prescriptions@petdrugsonline.co.uk
If you have emailed us, please wait 3 working days before contacting us by phone or other channels so we can help as many of you and avoid duplicate handling on same matter.
If you are checking if a prescription you or your vet have sent has been approved, please allow 48 hours before contacting us. Once the prescription has been approved you will get a confirmation email, if there is an issue with the prescription, we will call or email you.
More Help and FAQ's
How to contact us
Web Chat
For prescriptions:
prescriptions@petdrugsonline.co.uk
For subscriptions:
subscriptions@petdrugsonline.co.uk
If you have emailed us, please wait 3 working days before contacting us by phone or other channels so we can help as many of you and avoid duplicate handling on same matter.
If you are checking if a prescription you or your vet have sent has been approved, please allow 48 hours before contacting us. Once the prescription has been approved you will get a confirmation email, if there is an issue with the prescription, we will call or email you.
More Help and FAQ's