Contact Us
How to contact us
Need some help? Click the purple icon to the right hand side of your screen to pop onto our live chat to speak to one of our customer service agents, who will be happy to help.
For prescriptions: prescriptions@petdrugsonline.co.uk
If you have emailed us, please wait 3 working days before contacting us by phone or other channels so we can help as many of you and avoid duplicate handling on same matter.
If you are checking if a prescription you or your vet have sent has been approved, please allow 48 hours before contacting us. Once the prescription has been approved you will get a confirmation email, if there is an issue with the prescription, we will call or email you.
More Help and FAQ's
How to contact us
Web Chat
For prescriptions:
prescriptions@petdrugsonline.co.uk
For subscriptions:
subscriptions@petdrugsonline.co.uk
If you have emailed us, please wait 3 working days before contacting us by phone or other channels so we can help as many of you and avoid duplicate handling on same matter.
If you are checking if a prescription you or your vet have sent has been approved, please allow 48 hours before contacting us. Once the prescription has been approved you will get a confirmation email, if there is an issue with the prescription, we will call or email you.
More Help and FAQ's