James Wellbeloved Senior Dog Duck & Rice

Due to exceptional increases in demand in response to the Coronavirus situation our dispatch schedules have been extended.

Please view our Delivery and Coronavirus pages for the latest updates.

Light (usually non-food) orders under £29 are charged £2.99 postage. Heavy (typically food) orders under £29 are charged £4.49 postage.

For Light items (under 2kg) our standard method is Royal Mail Second Class (there are a few exceptions, so if in doubt check our Delivery page).

To get it faster you can upgrade Light items to Royal Mail 1st Class or a Guaranteed Courier service, Saturday Courier or even before 12 noon services. There's a small fee, but if you're in a hurry they are worth considering. There is no standard Saturday courier delivery.

Heavy items weighing 2kg and more are sent via courier. If your order is urgent, please place it before noon Monday to Thursday to ensure you receive it as quickly as possible. Heavy items ordered after 12 Noon Friday, or anytime Saturday and Sunday will be dispatched on normal working days.

Please note that if you are purchasing a mix of Light and Heavy items at the same time, these will be sent separately. The Heavy items being sent by Courier, the Light items by Royal Mail Second Class.

All exceptions to these guidelines are noted in the product description.

For more information, view our Delivery page.