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If you see the "prescription required" sign next to an item you’d like to order, it means the item can only be issued with a prescription. While you can add these items to your shopping cart and pay for them along with other non-prescription products, we can’t dispatch them until we’ve received a prescription.

Light (usually non-food) orders under £29 are charged £2.99 postage. Heavy (typically food) orders under £29 are charged £4.49 postage.

For Light items (under 2kg) our standard method is Royal Mail Second Class (there are a few exceptions, so if in doubt check our Delivery page).

To get it faster you can upgrade Light items to Royal Mail 1st Class or a Guaranteed Next Day Courier service, Saturday Courier or even before 12 noon services. There's a small fee, but if you're in a hurry they are worth considering. To qualify for next working day delivery, orders must be placed before 12 Noon Monday to Thursday. There is no standard Saturday courier delivery.

Heavy items weighing 2kg and more are sent via courier. If ordered before noon Monday to Thursday, Heavy items will be delivered next working day. Heavy items ordered after 12 Noon Friday, or anytime Saturday and Sunday will dispatched on Monday for a Tuesday delivery.

Please note that if you are purchasing a mix of Light and Heavy items at the same time, these will be sent separately. The Heavy items being sent by Courier, the Light items by Royal Mail Second Class.

Refrigerated items are only despatched by courier Monday to Thursday to ensure the item remains cool.

All exceptions to these guidelines are noted in the product description.

For more information, view our Delivery page.