Sending Your Client's Prescripton
The information on this page is specifically for veterinary surgeons and veterinary clinic staff. If you are a customer looking to order your pet’s medication, please see our Prescription Information page for more information.
Who Are Pet Drugs Online?
Pet Drugs Online is one of the UK’s largest, full accredited online retailers for pet medications and essentials. With over 20 years of experience and 10 years of award-winning service, we are proud to provide the best pet care at the best prices.
Tips For Uploading Your Client's Prescription
1) Upload all pages of your client's prescription, including ancillary information.
2) Don’t crop the prescription. We need to see all four edges and corners.
3) Make sure all the text is readable. We cannot accept blurred images.
If the image does not match these requirements, a team member will call to request a new image. This will delay your client's order as we must hold a document that meets all legal requirements before dispatch.
How to Send Your Client's Prescription
We process thousands of prescriptions every day for our customers, and we can do the same for your clients too. Send your client's prescription direct to us in just 3 steps:
1. Create the Prescription
Make sure that you sign and date the prescription either by printing out a paper copy, or by electronically signing and locking an editable PDF.
2. Save a Digital Copy of the Prescription
Once you’ve signed the prescription, either scan the paper version to upload a digital copy or create a copy of the editable PDF prescription. Make sure you copy all pages of the prescription.
3. Send us The Prescription by Email
Once you have a digital copy, attach all the necessary pages to an email addressed to our specific prescription inbox, prescriptions@petdrugsonline.co.uk. Ensure you include the web order number (should start with a “2”) or the customer order number (should start with “S”) in the subject line.
That’s all there is to it!
Our compliance team will then check the prescription against the client’s order. Prescription approval can take up to two working days. If there are any issues during this process, a member of our team will reach out to you for confirmation before the client’s order can be dispatched
Additional Information
Can Pet Drugs Online Supply Medicines to Customers in Northern Ireland
Unfortunately, not.
As of the 1st January 2026, retailers in Great Britain can no longer supply veterinary medicines to Northern Ireland following the announcement in June 2025 of new laws to safeguard the supply of veterinary medicines to Northern Ireland. More information about this change and why it's been implemented can be found on the Veterinary Medicines Directorate website.
Animal owners can still purchase non-medicine products via the Pet Drugs Online website.
How do you process prescriptions?
We have a team of agents that process prescriptions, add them to our system and make sure they are assigned to the correct animal and order. We also have a Compliance team that includes a group of vets who check all the POM-V orders.
What information do I need to include on a standard prescription?
All the information you need to include on a prescription for a non-controlled drug (and the additional information required for controlled medications) is listed here under section 19:
What additional information is useful to include on a prescription and why?
It is useful to include the animal's weight, breed, sex, and age to help us assess the medication's suitability for supply and spot any potential issues.
What additional information do I need to include on a controlled drug prescription?
The additional information required for controlled medications is listed here under section 19:
What are the rules for controlled drug instalment prescriptions?
All the information you need to include on a controlled drug instalment prescription is listed here under section 19 in the ‘Quantity’ section:
What do I have to include on a prescription for a medicine prescribed off-licence (under the prescribing cascade)?
You must include a declaration that the medication is prescribed under the cascade.
You can find useful information on cascade prescribing here:
Member of the Royal College of Veterinary Surgeons
Regulated by the Department for Environment Food & Rural Affairs
Veterinary Medicines Directorate Accredited Internet Retailer