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Vet Prescription Information

Note: The information on this page is specifically for veterinary surgeons and veterinary clinic staff. If you are a customer looking to order your pet’s medication, please see our Prescription Information page for more information.

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For Pet Owners
Terms & Conditions
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Who Are Pet Drugs Online?

Pet Drugs Online is one of the UK’s largest, full accredited online retailers for pet medications and essentials. With over 20 years of experience and 10 years of award-winning service, we are proud to provide the best pet care at the best prices.

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How to Send Us Your Client's Prescription

You can send your client’s prescription to us direct in just 3 quick steps:

1. Create the Prescription

Make sure that you sign and date the prescription either by printing out a paper copy, or by electronically signing and locking an editable PDF.

2. Save a Digital Copy of the Prescription

Once you’ve signed the prescription, either scan the paper version to upload a digital copy or create a copy of the editable PDF prescription. Make sure you copy all pages of the prescription.

3. Ask your client to place their order

Once they have reached the checkout, we will ask how they want to send us their pet’s prescription.

Your client needs to choose the ‘To Be Sent By Vet’ option and then input your practice email address.

We'll then email your practice requesting the prescription on your client’s behalf which you can upload via a secure upload link.

4.Upload the Prescription Directly (fastest)

The secure link will take you to our website where we will walk you through these 4 simple steps to upload your client's prescription:

  1. Click Upload Prescription
  2. Click Proceed & Upload Prescription
  3. Click + Add Photo to upload the prescription file (.pdf, .pg, .jpeg)
  4. Click Save Uploaded Prescription to send the prescription to your client’s account

That’s all there is to it!

If have any trouble uploading the prescription, don’t worry! This is new for us, too. Just email us the prescription instead. Please be aware that this process takes longer, so your client will need to wait for their order.

Or Send Us The Prescription by Email (Slower)

Attach all the necessary pages of your client’s prescription to an email addressed to our vet-specific inbox, vetprescriptions@petdrugsonline.co.uk. Include the web order number (should start with a “2”) or the customer order number (should start with “S”) in the subject line and send it to us.

Our compliance team will then check the prescription against the client’s order, which can take up to two working days. If there are any issues during this process, a member of our team will reach out to you for confirmation before the client’s order can be dispatched.

Direct Upload FAQs

There is no in-email link | The in-email link is broken

If there is no in-email link, your client has just triggered a second email from their account. You have already uploaded this prescription via the first link sent and can disregard this email.

If the in-email link is broken, please email us and a member of our team will be happy to help fix the issue.

What is the easiest way to see proof of purchase before sending a prescription?

You won’t hear from us until the customer has completed their purchase.

Then, you’ll receive an email requesting that you upload their pet’s prescription via a secure in-email link. This email will also contain the pet’s name and what products have been purchased for you to review.

What should I do if my client has ordered the wrong medication?
Don’t worry! Upload your prescription as normal. Our internal processes will highlight the mismatch. We will contact your client to amend their order. You could also reach out to them to make them aware of the error.
Why can’t I upload my prescription via your website?

Make sure you are using a recognised file type (.pdf, .png, or .jpeg) that is no bigger than 10MB.

Still having trouble? No problem. You can email us the prescription instead, but this will take us longer to process your client’s prescription order.

What should I do if I’ve sent the wrong prescription?
Don’t worry! Just email us the correct prescription, and we will manage the rest. Just note, this will take us longer to process your client's prescription order.
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Additional Information

Can Pet Drugs Online Supply Medicines to Customers in Northern Ireland

Unfortunately, not.

As of the 1st January 2026, retailers in Great Britain can no longer supply veterinary medicines to Northern Ireland following the announcement in June 2025 of new laws to safeguard the supply of veterinary medicines to Northern Ireland. More information about this change and why it's been implemented can be found on the Veterinary Medicines Directorate website.

Animal owners can still purchase non-medicine products via the Pet Drugs Online website.

How do you process prescriptions?
We have a team of agents that process prescriptions, add them to our system and make sure they are assigned to the correct animal and order. We also have a Compliance team that includes a group of vets who check all the POM-V orders.
What information do I need to include on a standard prescription?

All the information you need to include on a prescription for a non-controlled drug (and the additional information required for controlled medications) is listed here under section 19:

https://www.rcvs.org.uk/setting-standards/advice-and-guidance/controlled-drugs-guidance-a-to-z/

What additional information is useful to include on a prescription and why?
It is useful to include the animal's weight, breed, sex, and age to help us assess the medication's suitability for supply and spot any potential issues.
What additional information do I need to include on a controlled drug prescription?

The additional information required for controlled medications is listed here under section 19:

https://www.rcvs.org.uk/setting-standards/advice-and-guidance/controlled-drugs-guidance-a-to-z/

What are the rules for controlled drug instalment prescriptions?

All the information you need to include on a controlled drug instalment prescription is listed here under section 19 in the ‘Quantity’ section:

https://www.rcvs.org.uk/setting-standards/advice-and-guidance/controlled-drugs-guidance-a-to-z/

What do I have to include on a prescription for a medicine prescribed off-licence (under the prescribing cascade)?

You must include a declaration that the medication is prescribed under the cascade.

You can find useful information on cascade prescribing here:

https://www.gov.uk/guidance/the-cascade-prescribing-unauthorised-medicines

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Accredited Internet Retailer Logo

Veterinary Medicines Directorate Accredited Internet Retailer

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