Terms and Conditions

1. The Promoter

This promotion is managed and administered by Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, Bristol, BS31 2ED.

2. The Promotion

Customers who purchase selected bags of Royal Canin dry food from 25/10/2023 to 22/12/2023 will qualify for a free pack of the corresponding Royal Canin wet food (the “additional benefit”) to be redeemed using a unique, single-use discount code. 

The free product you receive will be determined by the product purchased and the amount. Some instances require the purchase of two Qualifying Products to be valid. Each code is valid for use on the Pet Drugs Online website until 31/12/2023, after which time the offer is invalid.

3. How to Claim the Offer:

Once the Qualifying Product has been purchased and you have successfully opted into our marketing emails, you will receive an email from us within 24 hours containing your unique discount code. This code is only valid for the free purchase of one pack of Royal Canin wet food, which corresponds with the Royal Canin dry food purchased. The corresponding wet food will be highlighted on the qualifying product’s page and will be linked in the redemption email following the purchase. This code does not cover the cost of postage for the free wet food (“additional benefit”), and is valid until 31/12/2023.

4. Eligibility

4.1. The promotion is only open to customers who are:

  • aged 18 years or over;
  • subscribed to Pet Drugs Online marketing emails;
  • permanent residents of the UK Mainland (products over 2kg are unable to be delivered to addresses in Northern Ireland, the Highlands or Islands as outlined in our Delivery Page);
  • purchasing one or more qualifying Royal Canin dry food products as per the product's disclaimer.  

4.2. The amount of Qualifying Products purchased to receive the Additional Benefit is decided at the discretion of the Promoter.

4.3. By purchasing a qualifying product within the Opening and Closing dates, you confirm that you are eligible to receive the additional benefit.

4.4. The Promoter may require you to provide proof that you are eligible to receive the additional benefit.

4.5. The Promoter shall have the sole decision on whether any eligibility requirements have or have not been met.

5. The Additional Benefit

5.1. Eligible customers will receive an email within 24 hours of their purchase date with a code to access the additional benefit.

5.2. Any costs incurred that are incidental to the fulfilment of the additional benefit are your responsibility.

5.3. The Promoter reserves the right to substitute the additional benefit with a benefit of equal or greater value.

5.4. The additional benefit is not transferable, for auction, sale or re-sale or redeemable for cash, and there is no cash alternative.

5.5. If your additional benefit has an expiry date, it must be used or redeemed before that date.

5.6. The additional benefit cannot be used in conjunction with other gifts, promotions, or prizes.

5.7. Replacements will not be issued for any loss or damage or product that is not used past its expiry date.

6. Limitation of Liability

Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the benefit. Your statutory rights are not affected.

7. Data protection and publicity

The Promoter will only process your personal information in accordance with its privacy policy and these Terms and Conditions.

8. General

8.1. By purchasing the Qualifying Product, you agree to be bound by these terms and conditions.

8.2. There is a limit of one code given per purchase.

8.3. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the promotion.

8.4. The decision of the Promoter is final, and no correspondence or discussion will be entered into.

8.5. The Promoter can remove or vary this Offer in whole or in part at any time and without prior notice. This Offer is not transferable and may be amended, withdrawn, extended, or suspended at any time without notice.

8.6. If there is any reason to believe there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the promotion.

8.7. These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

For queries regarding redeeming the Offer, please get in touch with the Pet Drugs Online consumer helpline at 01761 250 850. Opening hours are 8:00am to 5:00pm Monday to Friday (Excluding public holidays).