Human Medicines

Sometimes, your vet may prescribe controlled drugs (or scheduled medications) for your pet. In these instances, we are required by law to obtain the original physical copy of your vet's prescription. If this is the case, we will let you know either at the checkout or over the phone.

In order to dispatch controlled drugs, you must post us the original prescription written by your vet with your order number written on it. Don't use post-it notes or paper clips as these can easily get separated.

There are time limits on these prescriptions, so make sure to send it as soon as possible after placing your order, or we won’t be able to fulfil it. For peace of mind, send your prescription to us via a signed method so you can check that it arrived.