Pet Drugs Online

Delivery Information

Pet Drugs Online Delivery Policy

Please read this information carefully:

• No minimum order value is required to order. However all orders under £15.00 will be subject to an additional £1.95 handling charge.
• When you order an item from the Pet Drugs Online website, prescription and non-prescription items (except very heavy items and pet food under 6kg) will be dispatched FREE by Second Class Royal Mail Post unless otherwise specified. This takes an average of 3 - 5 working days to be delivered. 
• You can upgrade your delivery options to Royal Mail First Class (+£1.00), Royal Mail First Class Recorded (+£1.95) and Special Delivery Next Day (+£5.95).
• Royal Mail First Class and First Class Recorded take an average of 1 - 3 working days to be delivered. This is NOT guaranteed Next Day Delivery
• A signature is required for Recorded Deliveries and Special Next Day Deliveries.
• Heavy items and pet food under 6kg will be subject to delivery charges according to the table below.
• Heavy orders and Food under 3kg will be sent via Royal Mail with the delivery scheme of your choice and the applicable delivery charge. All orders between 3 -5.99kg in weight will be sent by Courier and will be delivered within 2 working days after being dispatched with a delivery charge of £3.99. All orders over 6kg are sent via Interlink Courier and will be delivered within 2 working days of being dispatched with Free Delivery.
• Please do not select any additional delivery options for food orders over 3kg as they are only sent by courier. You can select alternative delivery options if you have other non-food items in the same order as these will be sent seperately via Royal Mail.

• WE DO NOT SEND FOOD ORDERS OVER 2KG OUTSIDE OF THE UK MAINLAND.

• If you are ordering non-food items weighing 2 - 4kg outside of the UK Mainland please search for 'Worldwide Delivery 2 - 4kg (NOT FOOD)' to pay the additional delivery charge on top of the standard Worldwide Delivery Charge. When ordering outside of the UK please check the import laws for your country. We cannot accept responsibility for orders stopped by customs.

• Delivery charges are based on the combined weight of the items in your cart.
• All items will be packaged in a safe and secure manner to ensure they arrive in perfect condition.
• We endeavour to dispatch items as soon as possible after receipt of your order (and prescription if required).  This is usually within 24 - 48 hours.
• Orders will be dispatched on normal working days (Monday to Saturday) excluding bank holidays. Orders placed on Fridays and Weekends will be delivered the following week. Orders placed after 10am on Saturdays will not be posted until Monday.
• Special Next Day Delivery orders should be placed before 12pm Monday - Thursday for guaranteed next day delivery.
• If you have ordered any prescription items we are unable to dispatch these items until we have received a valid prescription from you for the required products.
• Non-UK orders are subject to a surcharge of £6.99

At Pet Drugs Online, we calculate your delivery charge based on the total weight of your order. The total weight of your order will be displayed in your shopping cart. The Delivery Charges are as follows:

IMPORTANT: Pet Drugs Online will send to the delivery address specified during the checkout process. We will accept no responsibility for orders that are not received due to the incorrect address details being provided.

Refunds and Returns

• Prescription Products
  Legislation prevents us from accepting returns of Prescription Medications under normal circumstances, therefore no refund will be given. Refunds will only be given under special circumstances and only at the discretion of the management. The medications must be unused, in original packaging and finally returned to us within 7 days of date of receipt.
• Non Prescription Products
  For non-prescription products you are allowed 7 days to cancel the order from receipt of the product:
  1. Please send us an email to contact@petdrugsonline.co.uk to cancel the order.
  2. Return items using the address on the invoice received with the delivery. Please ensure you provide us with your name and contact details. In order to receive a refund the items must be unopened and unused, in original packaging and finally returned to us within 7 days of date of receipt.
  3. We will contact you with details of your refund, once we receive and process the returned item. We will compensate you for return postage, only if the order is being returned due to our error.
  4. If we are able to accept the return of any item, as detailed in the Consumer Protection [Distance Selling] Regulations 2000, we will refund the cost of that item. Genuinely faulty goods will be credited by refunding the amount paid for the item in full and return P&P. This does not affect your statutory rights.
• We can only process and refund items returned from petdrugsonline.co.uk. When returning an item the parcel is your responsibility until it reaches us. We recommend that you send it by recorded post.
• We believe that all our items are of the highest quality and we endeavour to provide you with the best possible service. If you are not satisfied with our goods for any reason, you should notify Pet Drugs Online by telephone or email within 7 days of receiving the goods. Our customer service team will then be able to assist you.